Mobility has transformed the way users work, letting them squeeze out every last drop of productivity from the workday. While individual departments have benefited enormously, this increased productivity often comes at the expense of the IT staff, which generally bears the burden for procuring, configuring, managing and maintaining mobile devices.
A managed tablet subscription that bundles help desk services solves this problem. These help desks, which can provide service either during standard business hours or 24/7, do much more than just field calls for device support. Before a tablet fleet rollout, help desk specialists can perform tasks such as loading software and testing, packaging and shipping devices. They’re skilled in using data analytics to better anticipate problems. They also can leverage economies of scale to deliver service at a lower cost than an in-house help desk.